Scope
Use this checklist when a remote, screw, bracket, LED strip, protective-cover part or another item appears to be missing from a hologram fan package. It is an evidence-preparation guide. It does not confirm what a particular model or order should contain.
Short answer
Prepare a redacted model-label photo, one overview of everything received, a close photo of the empty location or matching connection point, and the item name and quantity you expected. Keep order and payment records in a private support channel.
Prepare these four items
- Photograph the complete model text on the fan or package, but cover serial, registration and other private identifiers.
- Place the received parts where each item can be seen and take one clear overview photo. Keep labels beside their matching parts when possible.
- Take a close photo of the location, connector or mounting point related to the item you believe is missing. Do not power or operate the fan only to create this photo.
- State the plain name and quantity of the expected item. If you are unsure of its name, describe its shape and where you expected it to fit.
Keep these details private
Do not post an order number, address, phone number, payment record, tracking number or an unredacted invoice in the public topic. If order-specific confirmation is needed, send those records only through the private support method provided by the seller or support team.
Expected result
The public topic should show which product is involved, what arrived and which physical location needs review, without exposing transaction details. Support can then compare the evidence with the exact model and order record before confirming whether an item is missing.
Limits and next question
Packages and included accessories can differ by exact model, batch and order. A photo alone does not authorize a replacement or prove what was included in the purchase. For a broader reporting template, see How to describe a problem so others can help.
After covering private identifiers, what is the complete model text, which item appears to be missing, and which of the four photos or descriptions can you provide?
Prepared by Hologram Fan Community with AI assistance and evidence review. Verifiable corrections are welcome.